Our Members

I approached Travellers Choice because I decided that if I was going to contribute to a retail group's success, I wanted to be part of an organisation that recognises and values that contribution. It's a genuinely reciprocal relationship - I support the group, and it supports me.

I'm moving beyond the specialist area that I know really well, and I need to know I can call on business development and marketing support when I need it. It's really about me wanting to deliver excellence in personalised customer service - and that is exactly what Travellers Choice is all about.

I wanted to be part of a network that saw me as more than just a number. Travellers Choice took the time to understand my business and provides a level of personalised interaction that I haven't experienced before.

The flexibility and support that Travellers Choice offers independent agents is what initially drew me in, but as I began to learn more about the group, what really surprised me was the value for money. I receive all of the support services I'm used to, but at a cost that offers much better value.

Travellers Choice's people, systems, transparency and overrides are 10 times better than anywhere else. Plus, having a choice of membership models allows me to pick and choose the support services I need, while enjoying all the other things I love about the group.

Holistically, we were drawn to Travellers Choice because it is a member-owned group, with a talented management team and a clear value proposition. We were also impressed by Travellers Choice's Accelerate membership package, which is specifically designed to meet the needs of fast-growing companies such as ours.

Communication is very important to me. As a Travellers Choice member, if I need anything I know I can now just pick up the phone and speak directly with a member of the senior management team who knows me and my business.

Leaving our existing franchise arrangements was a big decision but moving to Travellers Choice is by far the best business decision we have ever made. Everyone made the change so easy - from the management team to the BDMs and corporate office staff - they were there to guide us and make the process of changing one that was satisfying, not stressful. Now we feel like we are part of an extended family of like-minded people coming together to make a real difference.

With near on two decades working in agency shop fronts and franchise stores, moving to an independent agency model was our next logical step. But which agency group? We studied all options resulting in one clear choice. Travellers Choice is a progressive, supportive and transparent agency network and our business is thriving.

We joined Travellers Choice for the company's transparency and wide range of preferred suppliers. Thanks to the skills, integrity and leadership that Travellers Choice provides, we consistently receive excellent returns. Our BDMs provide wonderful support to develop our business and members are always willing to help each other.

Leaving a franchise group and joining Travellers Choice is one of the best business decisions we have made. The company's culture and its approach to supporting all members - no matter how big or small - is second to none. I have a network of support from other Travellers Choice business owners and from the head office and BDM teams. Their services save me time, save me money and let me focus on running my business.

I joined Travellers Choice after 15 years operating under a franchise, as I felt it was time to have more control of my own business's future. I now have access to the industry's best preferred supplier agreements, a creative marketing team, a professional BDM team, dynamic Senior Management Group and - as a member shareholder - I also benefit financially from profit distributions. If you see yourself in this position, the hardest move is that first step, then you won't look back.

After more than three decades of membership, we still truly value the guidance and assistance Travellers Choice gives us while maintaining our independence. We receive considerable support with local area marketing and database management, which is essential to the ongoing success of our business.